Warranty & Returns
We stand behind our stitching and materials. If we make a mistake, we fix it.
1. 30-Day Manufacturing Warranty
- Covers sewing/assembly defects, faulty seams, missing parts, or wrong size due to our error.
- Does not cover normal wear, accidental damage, improper use, mold from prolonged damp storage, or chemical exposure.
- Warranty remedies: repair, replacement, or equivalent store credit at our discretion.
2. 7-Day Return/Exchange Window
- Unworn & unwashed items in original condition and packaging can be returned or exchanged within 7 days of delivery.
- Return shipping is the customer’s responsibility unless the return is due to our error.
- For size exchange, we may charge/credit the price difference.
3. How to request service
- Contact us at support@kamurashop.com or WhatsApp 0858-9088-4634 with photos/videos and your order number.
- We will provide an RMA/return address and instructions (do not ship without approval).
- Processing typically takes 3–7 business days after we receive the item.
4. Refund method
Refunds are issued to the original payment method or as store credit where applicable. Bank processing times may vary.
5. Legal
Nothing in this policy limits consumer rights under Indonesian law. We may update this policy from time to time.
Questions? support@kamurashop.com